GLPI (acronym: French: Gestionnaire Libre de Parc Informatique) is a free IT Asset Management, issue tracking system and service desk solution. This open source software is written in PHP and distributed under GPL license.
As an open source technology, anyone can run, modify or develop the code. This way, contributors can participate in the evolution of the software by committing free and open source supplementary modules on GitHub.
GLPI is a web-based application helping companies to manage their information system. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The solution's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.
Video GLPi
History
The GLPI Community based-project started in 2003 and was directed by the INDEPNET association. Through the years, GLPI became wildly used by both communities and companies, leading to a need of professional services around the solution. Whereas the INDEPNET Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives:
The first objective was to build an ecosystem where Partners could participate in GLPI Project. Secondly, Partners would financially support the association, in order to ensure the necessary software evolutions. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET.
In 2009, Teclib' started to integrate the software, developed the GLPI code and implemented new features. During summer 2015, the GLPI's Community leaders decided to transfer the roadmap management and the development leadership to Teclib', so that Teclib´becomes editor of the GLPI solution ensuring the software R&D.
The code remains under a GPL license and keeps its open source nature. The GLPI solution continues to be improved thanks to the co-partnership between the community and the editor.
Timeline
Maps GLPi
Software development
GLPI Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPI software. This collaboration is achieved by different means: installation and use of GLPI, GLPI tests, upgrades submissions, documentation participations, translations, features request.
Major releases
Since 2003, GLPI developed and has been evolving under more than 80 versions. Here goes the timeline of major releases:
Software overview
As an ITSM software, the main features of GLPI are the following:
- Multi-entity management
- Multilingual management and support (45 languages available)
- Multi user support and Multiple Authentication System
- Administrative and Financial management
- Inventory functionalities
- Incident and request management tracking and monitoring features
- Problem and change management
- Licenses management (ITIL compliant)
- Assignment of equipment: location, users and groups
- Simplified interface to allow end users to file a support ticket
- Asset and helpdesk reports: hardware, network or interventions (support)
Specific features
Moreover, GLPI has many plugins that add further features.
Distribution
GLPI Software can be installed and set up in two different ways, either through the community forge (GLPI Project) or through a professional network (GLPI Network: ).
Technologies used
GLPI is using the following technologies:
- PHP 5.4 or higher
- MySQL / MariaDB regarding the database
- HTML for the Web pages
- Javascript for some core functionalities
- CSS respecting style sheets
- XML for report generation
See also
- IT asset management
- Issue tracking system
- Comparison of help desk issue tracking software
- Comparison of ticket-tracking systems
- Service desk
- OCS Inventory
References
External links
- GLPI-Project
- GLPI Network
- GLPI Community
- GLPI Roadmap
- GLPI Forum
- GLPI Translations
- GLPI Online Demo
- GLPI Features Requests
- GLPI Mailing Lists
Bibliography
- Antal, Barzan "Tony" (2010). "7: Integrating OCS-NG with GLPI". OCS Inventory NG 1.02. Packt. ISBN 978-1-84951110-0.
- Patrice, Thebault. GLPI (Gestion Libre de Parc Informatique) : Installation et configuration d'une solution de gestion de parc et de helpdesk [GLPI (Management Free IT Park): Installing and configuring a solution of fleet management and helpdesk] (in French). ENI. ISBN 978-2-7460-7008-0.
- Prodromou, Evelthon (2009), "At Your Fingertips - Managing resource information in GLPI", Linux-magazine (article) (103) .
- Rousse, Guillaume; Nouh, Walid (2011), FusionInventory and GLPI (presentation), FOSDEM .
- Everything about GNU/Linux and Open source Asset Management software : GLPI (how-to), Linuxaria, 2011 .
- Install GLPI on Debian 7 (how-to), Rosehosting, 2016 .
- GLPI- Project versions (versions directory), Forge GLPI-Project, 2015 .
- Trophée du Libre Award (announcement) (in French), Forge GLPI-Project, 2006 .
- Gestion du matériel GLPI (description) (in French), Université de Limoge .
- GLPI, completa aplicación de código abierto para gestionar el inventario (description) (in Spanish), pymesyautonomos, 2010 .
Source of the article : Wikipedia
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